A non-technical client recently purchased a used computer for personal use from a stranger they encountered online. Since acquiring the computer, the client has been using it without making any changes, specifically not installing or uninstalling any software. However, they have begun experiencing issues related to internet connectivity. This includes receiving error messages such as “Server Not Found” and encountering difficulties with video streaming. Despite these problems, checks with the Windows Network Troubleshooter indicate no issues with the internet connection itself. The client has provided a memory image and disk artifacts for investigation to determine if there are any underlying issues causing these problems.